Visitor Operations Manager

More details

About the Roundhouse:
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history

The Role
We are looking for an experienced Visitor Operations Manager to join a team of 2 managers to manage the Visitor Services operation at the Roundhouse. With a focus on the planning and delivery of the front of house operation in our 3000 capacity Main Space, you will also manage a team to deliver the day-to-day duty management and smaller events.

The role has broad responsibilities across the whole site including security, health and safety, disability and access support, managing volunteers, and generating income to support our charitable aims. The 3 managers will manage and support Assistant Visitor Operations Managers, the Merchandise Manager, the Volunteer and Staffing Coordinator, the Casual Team, and our Volunteer Ushers.


About you:
You will have experience of managing or supervising teams of staff and volunteers working in an operational environment, preferably a medium-sized live music venue, or arts centre, as you will be working on a wide variety of activities. We will expect you to have demonstrable experience of crowd management, security, health and safety and licensing. If you also know a lot about venue accessibility, have a knack for operational processes, and can remain calm in a crisis, then you might just be the person for this job.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one.

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by 12th January 2025.

The successful candidate will be required to have a current and acceptable DBS check due to the nature of the role.

Weekend and evening work will be required according to business needs.

Contract: Permanent
Hours: 35 hours per week on a shift system across 7 days a week (excluding breaks)
Salary: £38056 per annum
Deadline: Sun 12 Jan 2025

25 days’ holiday per year plus bank holidays pro rata
Pension scheme
Cycle to Work and Tech Scheme
Season ticket loan
Employee assistance programme
Health Cash Plan
Group Life Assurance
National Arts Pass
Staff discount at our bar and café
Complimentary staff tickets


All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.