Ticketing Assistant x2

More details

About the Roundhouse:
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history

The Role
This role is a key component of our dynamic ticketing team at the Roundhouse in providing exceptional customer service. You will respond to customer queries via email, telephone, and in person, and be the first point of contact at the box office during events. You will be knowledgeable about Roundhouse events and offerings, and provide warm, friendly service to our guests.

Please note weekend and evening work will be required according to business needs.

About you:
We are looking for a personable, can-do individual who is passionate about music and live entertainment with experience providing excellent customer service.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one due to the nature of the role.

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by Sunday 13 October 2024.

Positions: 2
Contract: Permanent
Hours: 35 hours per week (excluding breaks) on a rota over 7 days. Shifts will vary but will include days, evenings, weekends and bank holidays.
Salary: £27,352 per annum
Application Deadline: 13th October 2024, midnight
Interviews: 22/23rd October 2024


Benefits:
25 days’ holiday per year plus bank holidays pro rata
Pension scheme
Cycle to Work and Tech Scheme
Season ticket loan
Employee Assistance Programme (EAP)
Health Cash Plan
Group Life Assurance
National Arts Pass
Staff discount at our bar and café
Complimentary staff tickets


All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.