Head of Visitor Service

Job Ref
Visitor Services
£47,000 to £51,000 per annum
Full Time
40 hours per week

More details

About the Roundhouse
A lot of people know the Roundhouse for our incredible history but our future is just as exciting. Our home is a unique heritage building that has a rich history built on counter-culture, revolutionary theatre and life-changing music moments. But we’re building on that legacy and independent venue spirit. The Roundhouse Studios - a creative space for young people - is a home for young Londoners where the next generation of creatives are using their talent and their voice to change the world around them.

About you:
We welcome applications from people who feel they can bring their own experiences and ideas to the table and empower those around them to do the same.

The Role:
We are looking for an experienced Head of Visitor Service who will achieve first class service delivery by leading and inspiring the Visitor Services and Food and Beverage teams and venue health and safety. The Head of Visitor Service will lead on Visitor Services, Food and Beverage, Volunteer and Security Strategies and act as Designated Premises Supervisor.

The ideal candidate must have knowledge of health and safety, complex licensing, commercial management and visitor safety security including management of the Operating Plan. They should also be customer focused and understand statutory and requirements and obligations both from a Food and Beverage and visitor perspective.
This role will ensure management of the Major Incident Plan, Counter Terrorism procedures and Business Continuity.

The Head of Visitor Service will be required to work across departments to ensure the smooth and safe running of the site on a daily basis while also updating, and introducing new policies and procedures where necessary.
Budget management experience is essential, as is contractor management.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one.

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click "Apply Now" by 9am, 14th May 2021.

Contract: Permanent
Hours: 40 hours per week
Salary: £47,000 to £51,000 per annum
Interviews: Wednesday 19th May 2021
Weekend and evening work will be required according to business needs.

All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.