Product Manager (FTC)

More details

About the Roundhouse:

The Roundhouse is a youth charity and independent multi-arts venue based in Camden, London. We've spent the past 20 years shaping the UK’s cultural landscape as a home for world-class music, boundary-breaking theatre, circus, poetry and immersive installations. We're the UK’s leading creative centre for young people, engaging more than 10,000 young people annually through our creative youth programme.

The Role
Working closely with the Senior Product Manager, you will support the continuous improvement and configuration of our core digital platforms—including Tessitura, YesPlan, WordPress, True Tickets, and the Roundhouse website. Collaborating with internal stakeholders and external suppliers, you will coordinate platform rollouts, conduct user testing, and deliver staff training to boost digital literacy across the organisation.
You will also strengthen our data capabilities by delivering analysis across multiple systems, supporting marketing with customer segmentation, managing qualitative surveys, and advising colleagues on GDPR best practices. Additionally, you will provide first-line system troubleshooting, maintain continuity documentation, and handle departmental financial administration (supplier invoices and credit card reconciliations).
As part of the Systems & Technology team, you will play a vital role in ensuring our dynamic cultural and creative youth programmes benefit from innovative, seamless digital operations. Weekend and evening work may be required according to business needs.

About you:

You will bring strong experience with Tessitura (or at least two other ticketing CRM applications) alongside proven experience in digital product management, user testing and managing third-party agencies. You are confident in transforming, combining, and analysing multiple datasets and have a solid working knowledge of GDPR. With excellent communication and training skills, you can explain technical concepts clearly to colleagues of all technical levels and adapt flexibly to ever-changing priorities and deadlines in a vibrant live venue environment.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one due to the nature of the role.

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by midnight on the 2nd November 2026.


Contract: Two Year Fixed Term
Hours: 35 hours per week (excluding unpaid breaks)
Salary: £40,000 per annum
Application Deadline: Midnight on the 2nd November 2026

Benefits:
25 days’ holiday per year plus bank holidays pro rata, increasing after 2 years service up to 30 days
Ability to buy up to 3 days annual leave
Pension scheme
Cycle to Work, Tech and Home Scheme
Season Ticket Loan
Employee Assistance Programme (EAP)
Health Cash Plan
Group Life Assurance
Staff discount at our bar and café
Complimentary staff tickets
Enhanced Maternity, Paternity and Adoption leave
Staff networks, forms and social groups


All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.