About the Roundhouse
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history
About you
We are looking for a personable, can-do individual who is passionate about music and live entertainment and experienced in providing excellent customer service.
The role
You will support our dynamic ticketing team at the Roundhouse in providing exceptional customer service. You will reply to customer queries via email, telephone, and in person, and be the first point of contact at the box office during events. You will be knowledgeable about Roundhouse events and offerings, and provide warm, friendly service to our guests.
We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.
The successful candidate must have a current and acceptable DBS check, or be willing to undertake one.
For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by Sunday 11th February 2024.
Positions available: 2
Contract: Permanent
Hours: 16 hours or 20 hours per week (excluding breaks) annualised, on a rota over 7 days. Shifts will vary but will include days, evenings, weekends and bank holidays.
Interview Date: Monday 19th February 2024
The Benefits
-Salary: £24,856 pro rata per annum (16 hours - £11,359.19 per annum or 20 hours - £14,192.78 per annum)
- 25 days’ holiday per year plus bank holidays pro rata
- Pension scheme
- Cycle to Work and Tech Scheme
- Season ticket loan
- Employee assistance programme
- Health Cash Plan
- Group Life Assurance
- National Arts Pass
- Staff discount at our bar and café
- Complimentary staff tickets
All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.
